Refund Policy

Last updated: September 2026

1. What This Policy Covers

Zero-CRUD uses a credit model: topping up buys paid credits, which are consumed when you generate or iterate projects. This policy applies only to unused paid-credit balances. Bonus credits (signup, monthly activity, referrals) are non-refundable and never redeemable for cash, and credits already consumed are not refundable.

2. Refund Eligibility

Refunds are issued at our discretion for the most recent order, requested within 30 days of the original purchase, and limited to paid credits that remain in your account.

3. Refund Calculation

The refund amount for an eligible order is calculated as follows:

  1. All bonus credits are cleared and convert to no cash value.
  2. Remaining paid credits are converted back to USD at the multiplier of the tier that was purchased: refund-before-fee = remaining paid credits ÷ tier multiplier.
  3. If you have ever used Pro advanced features, a USD 5 retention charge applies (the refund cannot exceed the amount paid minus USD 5).
  4. A payment processing fee of the greater of 6% of the refund or USD 1 is deducted (payment providers do not return their processing fees on refunds).

If the resulting amount is zero or negative, nothing is refunded.

4. Recharge Tiers

For reference, the tiers and their paid-credit conversion are: $5 → 500 credits (×1), $10 → 1,200 (×1.2), $30 → 4,500 (×1.5), $100 → 20,000 (×2). The refund uses the tier that was purchased.

5. How to Request a Refund

Contact us at support@zero-crud.net within 30 days of the original purchase. Include the email address used and the order or transaction reference if available. We will review your request and, if eligible, issue the refund through our payment provider; arrival time depends on the payment channel.

6. Chargebacks and Disputes

Please contact us before initiating a chargeback or dispute. Where a refund or chargeback occurs on the payment provider’s side (including manual refunds or card chargebacks), we will accordingly reverse the affected credits and entitlements using the same rules above.

7. Abuse and Exceptions

We may refuse refunds and terminate access for suspected refund abuse, automated arbitrage, or fraud.

8. Contact

For refund questions, contact us at support@zero-crud.net.